Security Overview

We take security very seriously here at Filtered. We know our customers trust us with their team’s important data, and we use industry best practices to keep it secure.

Backups & Data Recovery

Everything stored on Filtered is backed up daily. We have tested our recovery procedures, and in the event of a data-loss we are able to restore from backup within an hour. You may request exports of your data at any time, for additional peace of mind.

Encryption In Transit and At Rest

When using Filtered, all of your data is sent via HTTPS. That means your data (e.g. passwords) are encrypted so it can’t be intercepted by hackers. Both our primary database and all backups are encrypted. All communication across data centers is over SSL.

Availability

We strive to make Filtered a highly-available service that our customers can rely on. Filtered runs on infrastructure that has fault-tolerance and redundancy built in. If incidents do arise, we keep our customers informed and work hard to resolve them as quickly as possible.

Hosting & Service Providers

For up-to-date info, check out our list of Subprocessors.

Authentication

Authentication to Filtered is handled by a service called Auth0 which allows you to log in with social media accounts like Linkedin and Slack.

For accounts set up with email, we verify that email address belongs to you using an emailed 6-digit code and then store your password on Auth0's servers using the industry recommended hash function (bcrypt).

Access to Customer Data and Audit Policies

We have strict policies in place regarding Filtered employee access to data you store on Filtered. From time to time, certain employees may need to access customer data in order to diagnose and resolve issues. Whenever practical, we notify the customer and obtain written consent before doing so. We have granular audit logs in place to ensure that any access to customer data is logged.

Continuous Improvement

All new product features and internal processes are peer-reviewed and evaluated for their security impact before they are released to production. We strive to continuously monitor and improve our security practices in response to industry changes and customer feedback.

Have Concerns? Want to learn more?

Send us a note at [email protected] - We’re happy to help in any way we can.